Supporting Major Events Through Strategic Staffing

Challenge

The U.S. Department of State (DOS) needed reliable, experienced support to coordinate and execute multiple high-visibility diplomatic events under tight timelines and evolving requirements. The Department required a partner who could ensure flawless logistics, accreditation, and security across domestic and international venues while maintaining strict alignment with DOS protocol and White House taskings.⁠

Solution

To ensure seamless execution of high-profile diplomatic events, our team provided experienced international conference officers to plan and manage end-to-end operations for major DOS events, including the Chiefs of Mission Conference and NATO Summit. Staff worked directly with the assistant chief of protocol for major events to coordinate logistics, credentialing, security, and communications with leadership and foreign delegations. This approach ensured protocol compliance and alignment with White House directives, supporting consistent, disruption-free delivery.

30th Asia-Pacific Economic Cooperation (APEC) Summit

20,000 participants, including 22 world leaders and 1,200 global CEOs

75th NATO Anniversary Summit

Leaders from all 32 NATO member countries

Annual Chiefs of Mission Conference

50+ U.S. ambassadors, senior leaders, and chargés d’affaires from across Europe

Learn More About This Project

Event Operations

Supported the Office of the Secretary, Office of the Chief of Protocol, Major Events Division by establishing specialized teams for registration, credentials, transportation, venues, and delegation management. Coordinated closely with Diplomatic Security and the White House to align with security and operational requirements.⁠

Credentialing and Access Management

Designed and implemented credentialing systems and onsite badging processes that aligned with DOS protocol and venue security postures, including rapid last‑minute exception handling for foreign delegations.⁠

Rapid Surge Staffing

Deployed experienced international conference officers to staff positions and effectively manage accelerated timelines, adapt to last-minute agenda changes, and ensure smooth execution of multi‑day, multi‑site convenings without disruption.⁠

Coordinated Stakeholder Communications

Maintained structured communications with the chief of protocol for major events and event command posts to ensure consistent, timely messaging across all event stakeholders and over 50 delegations.

Discover how we can help your team drive meaningful change.

Contact Us